Use the "Forgot PIN?" link on the PIN entry screen. You will receive an email with a reset link. For security, PINs can only be reset by the account owner.
Click the refresh button in the header. The page auto-refreshes every 30 seconds, but you can manually refresh anytime.
Gray buttons mean the earner does not have enough points yet. The point cost is shown on the button - keep earning!
Go to Settings, then Redemption History and click "Refund" next to the incorrect redemption. Points will be automatically returned.
Go to Settings, then Manual Points History and click "Remove" next to the incorrect transaction. The points will be deducted.
In Settings, both Redemption History and Manual Points History have a "Hide History (30+ days old)" button to clean up old entries.
Cooldowns are based on the frequency you set (daily, weekly, etc.). If you need to reset a task early, you can tap the completed task and confirm to reset it.
Yes, on Basic and Plus plans. Free plan users use pre-made tasks and rewards based on their profile.
Yes! The dashboard is fully responsive and works great on phones and tablets. You can also add it to your home screen for app-like access.
No, points never expire. Earners can save up as long as they want.
Currently, all earners see the same rewards. You can add age-appropriate rewards and let each earner know which ones are for them.
Each earner has their own point balance. They cannot spend each others points, so there is no competition for the same points.
Yes! Anyone with the login credentials can access the dashboard. Only people with the PIN can access settings. For shared management, consider adding Co-Admins.
Your streak data is preserved but hidden. If you upgrade back to Plus, your streaks will be restored exactly where they were.
Yes! Each recurring task is assigned to a specific earner. You can create completely different task lists for each earner.
Shared tasks are assigned to "Everyone" instead of a specific earner. They appear on ALL earner cards. When any earner completes the task, they earn the points and it is marked done for everyone until it resets.
Use Vacation Mode to automatically skip all tasks during extended absences. If penalties are enabled and a task is missed without being skipped, the penalty will be applied at reset time.
Yes! Each tablet/browser has its own Kiosk Mode setting stored locally. You can have some devices in Kiosk Mode and others in normal mode.
Tap the Kiosk button in the header and enter your PIN to exit. The PIN prevents kids from accidentally exiting.
Simple Mode hides points, badges, and rewards, turning PointWiseSystem into a clean task tracker. Perfect for teens, adults, or anyone who prefers straightforward task tracking without gamification.
Yes! Enable it in Settings, Display Mode. Everyone can mark tasks complete and see their progress in the Insights Panel.
Yes! Points are tracked internally even when hidden. If you switch back to Points Mode, all your data is preserved.
Go to Settings, scroll to Subscription, and click "Upgrade". You can upgrade from Free to Basic or Plus anytime. Your new features are available immediately.
Go to Settings, Subscription, and click "Manage Subscription". Select a lower tier. Your current plan stays active until the end of your billing period, then switches to the new plan.
Go to Settings, Subscription, click "Manage Subscription", then "Cancel". You keep access until your current billing period ends. Your data is preserved for 90 days in case you want to resubscribe.
We offer refunds within 7 days of purchase if you have not used the premium features extensively. Contact support from Settings to request a refund.
Your data is never deleted. If you downgrade, premium features are hidden but your data (streaks, history, custom tasks) is preserved. Upgrade again and everything comes back.
Yes! Annual plans save you money - Basic is $29.99/year (save $6) and Plus is $49.99/year (save $10). Switch to annual in Settings, Subscription.
Family profiles are for managing multiple earners (kids, students, team members). Personal profiles are for tracking your own habits with a focused Habit Tracker view.
Yes, go to Settings and look for "Change Profile Type". Note that switching resets some settings to match the new profile type.
You would need separate accounts for each. One email = one profile. Use different emails if you want both.
A Co-Admin is another adult who can help manage your account - they can award points, redeem rewards, and access settings with their own PIN.
Go to Settings, Co-Admins section, and click "Invite Co-Admin". Enter their email and they will receive an invitation to join your account.
Co-Admins cannot delete the account, change billing, or remove the primary admin.
Plus subscribers can add up to 3 Co-Admins. Basic and Free plans do not include Co-Admin access.
PointWiseSystem is a web app that works great on any device. You can add it to your home screen for an app-like experience - no app store download needed!
iPhone/iPad: Open Safari, tap the Share button, then "Add to Home Screen".
Android: Open Chrome, tap the menu (3 dots), then "Add to Home Screen" or "Install App".
Go to Settings, Notifications, and click "Enable Push Notifications". You will be prompted to allow notifications in your browser. Works best when added to home screen.
Basic viewing works offline if you have visited recently, but awarding points and redeeming rewards requires an internet connection to sync.
Yes! All data is encrypted and stored securely on AWS. Each family data is completely isolated - you can only see your own earners and points.
Yes, Basic and Plus subscribers can export transactions, redemptions, and earner data as CSV files from Settings.
Your data is preserved for 90 days. You can reactivate anytime during that period and pick up where you left off.
If you have questions not covered here, Basic and Plus subscribers can submit a support ticket from their Settings page.