Privacy Policy - PointWiseSystem

Last Updated: January 20, 2026

Your Privacy Matters: We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information.

1. Information We Collect

1.1 Information You Provide

We only collect information that you directly provide to us:

Account Information: Email address and password
Earner Information: Names and data you enter for earners
Activity Data: Tasks, points, rewards, and history you create
Payment Information: Processed securely through Stripe (we do not store credit card numbers)

1.2 Technical Information

We collect minimal technical information necessary to operate the Service:

Login sessions and authentication tokens
Basic error logs for troubleshooting
IP address and approximate geographic location at registration and login (for security, fraud prevention, and to detect suspicious account activity)

We do not track your browsing behavior or use third-party analytics beyond what is described above.

2. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process your subscription payments
Send you important updates and notifications
Respond to your support requests
Improve and optimize the Service
Detect and prevent fraud or abuse
Comply with legal obligations

2.1 Administrative Access

To provide customer support and ensure service quality, our authorized administrators may access your account to:

Troubleshoot technical issues you report
Investigate and resolve support tickets
Verify account settings and configurations
Ensure the Service is functioning correctly for your account

This access is logged, limited to authorized personnel, and used only when necessary to assist you or maintain service quality. We do not access your account for marketing purposes or share your data with third parties as a result of this access.

3. Data Storage and Security

3.1 Where We Store Data

Your data is stored on secure cloud servers in the United States.

3.2 Security Measures

We use industry-standard security measures to protect your data, including encryption and secure authentication.

4. Data Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We share data with trusted service providers who help us operate the Service:

Service	Purpose	Data Shared
Stripe	Payment processing	Email, payment information
AWS	Hosting, infrastructure, and email delivery	All application data, email address
Google Analytics	Website analytics	Anonymous usage data, page views
Meta (Facebook) Pixel	Marketing analytics	Anonymous page view data

4.3 Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes
Protect our rights and property
Prevent fraud or abuse
Protect user safety

5. Your Rights and Choices

5.1 Access and Update

You can access and update your information at any time through your account settings.

5.2 Data Export

You can request a copy of your data by contacting us at matt@deneckemedia.co.

5.3 Account Deletion

You can delete your account at any time from the settings page. Upon deletion:

Your account will be immediately deactivated
Your data will be permanently deleted within 30 days
Backups will be purged according to our retention schedule

5.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email. Note: We will still send you essential service-related emails (password resets, subscription updates, etc.).

6. Cookies and Tracking

We use cookies for the following purposes:

Authentication: To keep you logged in
Session Data: For your current session
Analytics: Google Analytics to understand how visitors use our site (anonymous, aggregated data)
Marketing: Meta (Facebook) Pixel to measure advertising effectiveness

We do not use third-party advertising on our site. Analytics data is used only to improve our service.

7. Children's Privacy (COPPA Compliance)

PointWiseSystem™ is designed for adults (18+) to manage point systems. We comply with the Children's Online Privacy Protection Act (COPPA).

7.1 How Our Service Works

Only adults (parents, guardians, teachers, etc.) can create accounts
Adults enter and manage all earner information
We do not collect personal information directly from children under 13
Children do not have their own accounts or login credentials

7.2 Earner Information

When adults add earners to the system:

Only first names or nicknames are required
No email addresses, birthdates, or other identifying information is collected from children
Parents/guardians have full control over all earner data
Parents/guardians can delete earner data at any time

7.3 Parental Rights

Parents and guardians can:

Review all information entered about their children
Delete any earner profiles at any time
Request complete deletion of all data
Contact us with any concerns at matt@deneckemedia.co

8. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR).

8.1 Legal Basis for Processing

We process your personal data based on:

Contract: To provide the Service you signed up for
Consent: For marketing communications (which you can withdraw anytime)
Legitimate Interest: To improve our Service and prevent fraud
Legal Obligation: To comply with applicable laws

8.2 Your GDPR Rights

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a portable format
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time where processing is based on consent

8.3 International Data Transfers

Your data is stored and processed in the United States. By using our Service, you consent to the transfer of your data to the US. We implement appropriate safeguards to protect your data during transfer, including:

Encryption in transit and at rest
Secure cloud infrastructure (AWS)
Access controls and authentication

8.4 Data Protection Officer

For GDPR-related inquiries, contact us at matt@deneckemedia.co

8.5 Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.

9. Data Retention

We retain your data while your account is active. When you delete your account, your data is permanently removed.

10. International Users

PointWiseSystem™ is operated in the United States. If you access the Service from outside the US, your information will be transferred to and stored in the US. By using the Service, you consent to this transfer.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the new policy on this page
Updating the "Last Updated" date
Sending you an email notification (for material changes)

12. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect
Right to delete your personal information
Right to opt-out of the sale of personal information (we don't sell data)
Right to non-discrimination for exercising your rights

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Denecke Media LLC
Email: matt@deneckemedia.co
Website: www.pointwisesystem.com

Questions or Concerns? We're here to help. Contact us anytime at matt@deneckemedia.co